Every business has a Dave. He's been there fifteen years. He knows every supplier, every awkward customer, every workaround that keeps the operation moving. He doesn't need a manual because he is the manual.
When Dave goes — and Dave will go — he takes a portion of your exit value with him.
Not maliciously. Not even consciously. But a buyer's due diligence team will find the gap where Dave used to be. And they will price it accordingly.
That price reduction has a name.We call it the Exit Tax.